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GENERAL POLICIES

Confidentiality

The practice is committed to protecting confidentiality and the Data Protection Act covers all records. The practice is also fully compliant with the Freedom of Information Act. Health information may be shared, when necessary, with other health care professionals e.g. midwives and nurses. Please inform your doctor if you do not wish such information to be communicated.

You may be receiving care from other people as well as the NHS. So that we can all work together for your benefit we may need to share some information about you. We only ever use or pass on information about you if people have a genuine need for it. Whenever we can we will remove details which identify you.

Anyone who receives information from us is also under a legal duty to keep it confidential.

Data Protection Act and Freedom of Information Act

Cerain personal records can be accessed. A charge may be made for copying computer records. For further information please write to the practice manager, Ms Sandy Wason.

Support for Carers

When you register as a new patient you will be asked if you wish to be recorded as a carer or if you have a carer. A carer is a person who looks after a relative, friend or neighbour who because of age, illness or disability cannot manage on his or her own. If you wish to have more information please ask for a “Carers Information Pack” at reception.

Devon Carers
08456 434435
www.devoncarers.org.uk

Care Direct – Health and Social Care Information and Help for older people
0800 444 000

Carers Line
0808 808 7777

Research

The practice is an NHS research practice. At any one time a number of research projects may be running and patients may be asked to participate. This is entirely voluntary but obviously may benefit the future care of patients. Dr Dave Seamark remains the lead GP on all research projects carried out within the practice.

Teaching

We are committed to the training of medical students and you will be informed if a medical student is sitting in with a doctor. If you do not wish a student doctor to be present during the consultation please advise the receptionist when you check-in for your appointment.

Rights and Responsibilities (Zero Tolerance)

The Honiton Group Practice aims to provide the best possible health care for their patients, however, there may be circumstances when it would be considered reasonable, or in the best interests of the patient, to remove patients from the list.

If a patient is violent or abusive towards any member of staff, removal from the list of a doctor might be considered in line with practice policy.

If you arrive late for your appointment it may cause consultations to run late for our patients; therefore you may be asked to re-book your appointment under these circumstances.

Please advise the receptionist if you are unable to keep your appointment for whatever reason so that your appointment can be offered to another patient.

Equality and Human Rights Policy

We take advice from the NEW Devon CCG Equality and Human Rights Policy for matters concerning our staff and service delivery.

NHS electronic patient records

The NHS is preparing to make patients' records available to healthcare professionals involved in the care of patients outside the surgery. It is a requirement of treatment under the NHS that patients records will be stored centrally but patients are able to decline access. If you are not in agreement with your records being available to people involved in your care outside the surgery please contact Ms Sandy Wason, Practice Manager, in writing so that your electronic record can be tagged to prevent this.

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