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Welcome to Honiton Surgery

Surgery Building

Surgery Newsletter

Our latest Newsletter

Our Practice Booklet is a source of information about our practice and the staff and the services we provide. We hope you will use this website as a useful resource for other health-related information. 

Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

 

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NETWORK ISSUE - Thursday 10 June

This morning we had an issue with our server, this has now been resolved. We apologise for any inconvenince caused during this time and thank you for your patience.

 

General Practice Data for Planning and Research Data Collection (GPDfPR) 

NHS Digital have issued a Data Provision Notice to all GP Practices to notify them of a new data collection process that is due to begin on the 1st September 2021:  

As well as using your information to support the delivery of care to you, your data may be used by NHS Digital to help improve the way health and social care is delivered to patients and service users throughout England. From the 1st September 2021, NHS Digital will securely extract your information to provide access to patient data to the NHS and other organisations who need to use it, to improve health and social care for everyone.  

NHS Digital will primarily use your information in a way that does not identify you (your information will be pseudonymised). However, they will be able to use their software to identify you in certain circumstances, and where there is a valid legal reason to do so. NHS Digital may also share your information with third parties such as Local Authorities, primary care networks (PCNs), clinical commissioning groups (CCGs), research organisations, including universities, and pharmaceutical companies.

At the time of publication (May 2021), patients who have a “type 1” opt- out, will  be excluded from this programme and will not have their data extracted for this purpose.  

Further information can be found on the NHS GPDfPR website

We will rely on Legal Obligation (Article (6)(1)(c)), Health and Social Care (Article 9(2)(h)) and Public Health (Article (9)(2)(i)) as the legal basis for processing your data for this purpose. 

We have updated our Privacy Policy

If you wish to opt-out you can do this online on the NHS Data Opt Out webpage or through the NHS App. If you cannot do this using one of these methods, please download the Type 1 Opt-out form and return to the surgery. 

 

Issues with booking covid vaccinations through National Booking Service (119)

We understand that some patients are experiencing difficulty booking their covid vaccinations through the national booking service - either online or through 119 despite being eligible based on age or health condition. Unfortunately at present there is little we can do to resolve this as it appears to be a technical fault with the booking service.

We have attempted to find a resolution with 119 but currently their advice is that if you are in an eligible category and experiencing this issue please raise a complaint at england.contactus@nhs.net

When making contact please include your identifying details such as name, date of birth, address and nhs number (if known) and why you are eligible for the vaccination such as your age or health condition. We hope this won’t affect too many patients and that a resolution for those affected is provided in due course.

 

COVID-19 Vaccine 

We are now currently unable to book any more 1st COVID vaccines at the surgery or for our Exmouth vaccination site, if you are eligible, so in Cohorts 1-10 and are yet to have booked or received your 1st vaccine then please book via NHS website or call 119.

Book or manage your coronavirus vaccination

We would like to thank our amazing volunteers, community support and some retired staff that have all stepped in to help us during this time. We are very proud to work with the community and wider East Devon region.

Mass vaccination sites acorss the country are enabling a much larger number of our patients that wish to receive the vaccine to do so. If you have received a letter and again are happy to travel then please book this via contact details in your letter, we are unable to give advice or book for the mass vaccination sites. Local centre is Taunton Racecourse or Westpoint Arena (additionally some local pharmacies in East Devon area) 

While we deliver COVID-19 vaccinations, some of our routine clinics and appointments may need to be postponed or re arranged. We will contact you directly if this impacts you. Attend as normal unless you hear from us otherwise. Thank you again for working with us and being patient during this challenging and ever changing time. We continue to keep our patients and our own staff safety as paramount.

How we are booking COVID vaccines.

At Honiton Surgery we are using a number of different ways to contact and book in vaccine. Please see below

  • Calling patients directly by telephone.
  • Booking eligible patients in when you call in to the surgery or come in for an appointment.
  • Sending an Text message from 07903 592 043 asking to call a direct COVID vaccine booking number (starting with 01404) which will be a designated line at the surgery, hopefully easing our main phone lines. This Text message may also ask you to reply with information and/or that you have already booked/had your vaccine.
  • online booking portal link via SMS to book slot. If you have consented to text messaging, you may receive a message from ‘HonitonGP’ or 'noreplyNHS' inviting you to book in your vaccine. There will be a link to open an online booking portal, where you need to confirm your date of birth. Then you will be given a choice of times to book in. Example of one format please see this Vaccine Booking Information video.

We are aware there are a number of scams circulating around booking COVID vaccine. NHS England have confirmed they will currently only be sending letters to those who are being called to the mass vaccination centres (locally this is Taunton Race course and Westpoint Exeter). These bookings are not viewable at the surgery so please call the number given on your letter.

We are currently NOT using email to book COVID vaccines. If you or a someone you care for has received a text message or email that you are not sure about or looks suspicious then please do not click any links. The NHS will NEVER ask you bank details or payment in relation to a COVID vaccine.

If you are unable to get transport to Exmouth and are worried about how you might get there the please call TRIP on 01404 46529.  Minimal cost of £10 (free for accompanying carers & discretionary fund available so please ask)

There is recent updated Pregnancy information/gudiance for Covid vaccine - please speak with your Midwife/obsetricain or GP if you are considering vaccine whilst pregnant or breast feeding.

 

Additional leaflets

Updated Pregnancy information/gudiance - please speak with your Midwife/obsetricain or GP if you are considering vaccine whilst pregnant or breast feeding.

 

 

Cancelling Appointments

To cancel appointments you can simply reply CANCEL to your SMS appointment reminder, logging on to the ‘online services login’ or set up the new ‘NHS App’ (more information on NHS app).

 

Patient consent form for third party access to medical records

Please see attached form to complete if you wish to give consent for another person to access your medical records, or for the surgery to share information about you with the person specified.

 

Home Blood pressure

Please see form below to complete Home Blood Pressure Readings at home.

Home blood pressure diary

Evening and Weekend GP and Nurse Appointments

Evening and weekend GP and nurse appointments are now available. Contact us to find out more.

 

Repeat Prescriptions

We are currently starting to change some Patients Repeat medication over to TWO monthly prescriptions at a time. This will not apply to all our Patients. Patients will be assessed individually as to their suitability for this.

 

Improving access

We do offer some appointments up to 8:00pm on some evenings, which are outside of normal surgery hours of 8:00am to 6:30pm, Also open some Saturdays and Sundays. These are primarily aimed at patients who are unable to make an appointment between these normal working hours. If you would like one of these early or late appointments please contact the surgery on our normal telephone number. Please be aware you will not necessarily be able to see your own GP as there are a limited number of these appointments available.

 

eConsult

Escape the wait, consult with your GP online.

You will already have noticed the pop up about eConsult when you came onto the website. This offers a way of seeking advice from your GP online with a response back by the end of the next working day regarding what should happen next.

Please note WE WILL NOT ACCEPT REPEAT MEDICATION REQUESTS THROUGH THIS SYSTEM. If you want to order repeat medication online you will need to register for online services, see below.

Please see a short patient video describing the eConsult Service. You can also watch the eConsult video with subtitles.

Start your eConsult

 

Privacy Policy

We have published our new practice privacy policy in line with the new GDPR legislation. We have also got new practice privacy leaflets for adult patients and children to reflect the new legislation. Please also see the adult leaflet and the childrens leaflet.

 

Sign-up for Online Services

** UPDATE DUE TO COVID-19 **

CURRENTLY NOT ABLE TO BOOK APPOINTMENTS ONLINE (please call surgery to book)

If you wish to sign up for online services during this time, please complete online form.

either post this through our letter box with copy of photo ID or Email completed form and copy/picture of photo ID to:

d-ccg.informationhonitonsurgery@nhs.net

**** New 'AIRMID' Systm One app notes you can "add data to your record" please be aware we do not get notified of this data being added, this is for personal use only. If you wish to inform a clinican of any readings or information please either call directly or complete an eConsult. Thank you ****

Instead of phoning or visiting the surgery to order repeat prescriptions, book or cancel your appointments - or get your test results - you can now do it all online, and it’s quick, easy and secure. You can also see your patient record. A carer, with your permission, may also do all or some of this on your behalf.

We are encouraging our patients to sign up for online services. Registering is simple and FREE. All you need to do is:

  • bring along a form of ID with you to the practice (driving licence/birth certificate etc)
  • complete and sign a registration form and receive a unique username and password
  • use your secure details to access online services

Children registering for online services

Under 16 years old - Please complete form and ensure you bring a copy of Child’s Birth Certifcate in with you. Please note we can only offer access to booking appointments and prescription services for this age range.

16+ years old – Should have sole access.

Going online really does make a difference. It not only saves you and the practice time, but will help you to take more control of your health care.

Patients who have registered to use online services are already seeing the benefits which include:

  • saving time when booking appointments and prescriptions
  • feeling more empowered due to easier and convenient access
  • being more informed about their care and better prepared when they see their GP, practice nurses and attend clinics
  • Available 24 hours a day from the app, website, smartphone or computer it's especially useful if the telephone lines are busy.

Registering online doesn’t mean you can’t see your GP, practice nurse or attend a clinic. It just gives you quicker and easier access to practice services whenever you’re online and wherever you may be.

Ask our receptionists about registering for online services next time you’re in the practice or on the phone, and we’ll support you in getting started.

Already signed up? Order a repeat prescription, book an appointment or view your medical record.

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Medical Students

As a training practice we are involved in the teaching and training of medical students in different stages of their careers. We currently have a number Medical Students present in the surgery.

You may be asked if you would agree to have a medical student sitting in your consultation with you, we very much hope you will participate in the student teaching programme but understand that on some occasions you would rather not have a student present – please let us know if that is what you would prefer. 

 

Patient Participation Group

Did you know we have a virtual patient participation group?

A new Patient Group was established in 2005. There are quarterly meetings. These provide an opportunity to discuss developments in the surgery and to hear any concerns being voiced by patients to their representatives. Telephone numbers are listed below for the representatives who are very happy to hear from other patients.

See our Patient Group page for further information.

 

Our lifestyles can be more unhealthy than we think. Start the fight back to a healthier you. Take the One You quiz and see how you score.

One You is here to help you get back to a healthier you. Take our quiz to see how you score.
 

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