Please also see our COVID-19 information page
Our Practice Booklet is a source of information about our practice and the staff and the services we provide. We hope you will use this website as a useful resource for other health-related information.
Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
We have now received information from the Department of Health about how we should carry out annual checks for patients with long term conditions like diabetes and asthma. We know a lot of you have been concerned about how this will take place this year, so thank you for your patience. There have inevitably been changes and a lot of these are aimed at keeping staff and patients safe. As you will all have seen in the press, covid is circulating particularly in younger people and we are doing all we can to stop this affecting older more vulnerable patients.
We will be doing checks on all patients who would normally have received them this year, but the majority will be over the phone, or in some cases by video. Patients who would normally have a blood test or blood pressure, will still be called into the surgery for this but we would encourage you to consider purchasing a blood pressure monitor at home, particularly if you are hypertensive, and send us your readings (either via our website or in paper form) to minimise the length of time you are in the surgery. This will allow us to monitor your condition, but the review appointments that many of you usually would have with the nurses will be by phone. We won’t be carrying out routine checks of foot pulses in diabetics for example, but when you speak to the nurse if they identify concerns over any aspect of your health, they will arrange for you to come in to be seen face to face. We will be contacting all patients in due course, so please don't worry if you haven't yet been called in.
Likewise, if you are worried about your health for any reason, please don't hesitate to contact us for a phone call with one of our clinicians, who will assess you and arrange treatment or examination where appropriate.
We are planning our mammoth flu campaign this year. Initially we are prioritising patients in at risk groups including those that were previously asked to shield and their household members who live in their home with them. We are awaiting further guidance regarding 50 - 64yr old patients which we have been advised will be available in November so, for now, we are not booking patients in whose only eligibility is this age range. We will update you when we know more. We should have enough capacity and supplies for everyone who needs one, so please don't worry about having to go somewhere else for your flu jab. The payments we receive from the government for doing flu jabs are a big part of our income, that subsidises other parts of our work, so thank you for helping us maintain this.
We would also like to say another big thank you to our local pharmacists, carers and delivery drivers who are all continuing to work really hard to support our patients to stay safe, and also our care homes who are doing a fantastic job protecting our most vulnerable patients from covid.
We are pleased to announce that our flu vaccination clinics are now live and open for bookings. Please see our Flu page for more information and how to book.
During these difficult times we have been reviewing our processes for annual reviews. Where appropriate some patients are already receiving asthma text questionnaires to help inform and support their reviews, and the take up of this so far has been very positive.
We are now planning to do some work via text and also eConsult prior to hypertensive appointments, with some patients, to gather information relevant to both managing their condition and updating their records, before seeing these patients face to face. You may receive a text message from us asking you to complete an eConsult (with a link) to provide blood pressure readings, if you have a home blood pressure monitor. This information will then be incorporated into the patient’s medical record prior to the appointment, so the clinicians have the latest information recorded.
We really appreciate you working with us to explore and use these digital ways of contacting and interacting with you in these unusual times. Thank you all for your understanding.
Please see attached form to complete if you wish to give consent for another person to access your medical records, or for the surgery to share information about you with the person specified.
Please see form below to complete Home Blood Pressure Readings at home.
The Royal Devon and Exeter NHS Foundation trust has launched a new website, which includes a range of information including:
Evening and weekend GP and nurse appointments are now available. Contact us to find out more.
We are currently starting to change some Patients Repeat medication over to TWO monthly prescriptions at a time. This will not apply to all our Patients. Patients will be assessed individually as to their suitability for this.
We do offer some appointments up to 8:00pm on some evenings, which are outside of normal surgery hours of 8:00am to 6:30pm, Also open some Saturdays and Sundays. These are primarily aimed at patients who are unable to make an appointment between these normal working hours. If you would like one of these early or late appointments please contact the surgery on our normal telephone number. Please be aware you will not necessarily be able to see your own GP as there are a limited number of these appointments available.
Escape the wait, consult with your GP online.
You will already have noticed the pop up about eConsult when you came onto the website. This offers a way of seeking advice from your GP online with a response back by the end of the next working day regarding what should happen next.
Please note WE WILL NOT ACCEPT REPEAT MEDICATION REQUESTS THROUGH THIS SYSTEM. If you want to order repeat medication online you will need to register for online services, see below.
** UPDATE DUE TO COVID-19 **
CURRENTLY NOT ABLE TO BOOK APPOINTMENTS ONLINE (please call surgery to book)
If you wish to sign up for online services during this time, please complete online form.
either post this through our letter box with copy of photo ID or Email completed form and copy/picture of photo ID to:
**** New 'AIRMID' Systm One app notes you can "add data to your record" please be aware we do not get notified of this data being added, this is for personal use only. If you wish to inform a clinican of any readings or information please either call directly or complete an eConsult. Thank you ****
Instead of phoning or visiting the surgery to order repeat prescriptions, book or cancel your appointments - or get your test results - you can now do it all online, and it’s quick, easy and secure. You can also see your patient record. A carer, with your permission, may also do all or some of this on your behalf.
We are encouraging our patients to sign up for online services. Registering is simple and FREE. All you need to do is:
Children registering for online services
Under 16 years old - Please complete form and ensure you bring a copy of Child’s Birth Certifcate in with you. Please note we can only offer access to booking appointments and prescription services for this age range.
16+ years old – Should have sole access.
Going online really does make a difference. It not only saves you and the practice time, but will help you to take more control of your health care.
Patients who have registered to use online services are already seeing the benefits which include:
Registering online doesn’t mean you can’t see your GP, practice nurse or attend a clinic. It just gives you quicker and easier access to practice services whenever you’re online and wherever you may be.
Ask our receptionists about registering for online services next time you’re in the practice or on the phone, and we’ll support you in getting started.
Already signed up? Order a repeat prescription, book an appointment or view your medical record.
As a training practice we are involved in the teaching and training of medical students in different stages of their careers. We currently have a number Medical Students present in the surgery.
You may be asked if you would agree to have a medical student sitting in your consultation with you, we very much hope you will participate in the student teaching programme but understand that on some occasions you would rather not have a student present – please let us know if that is what you would prefer.
Our current news stories include:
Did you know we have a virtual patient participation group?
A new Patient Group was established in 2005. There are quarterly meetings. These provide an opportunity to discuss developments in the surgery and to hear any concerns being voiced by patients to their representatives. Telephone numbers are listed below for the representatives who are very happy to hear from other patients.
See our Patient Group page for further information.
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