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Welcome to Honiton Surgery

Our practice booklet can be downloaded clicking here. As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. 

Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.


1. Honiton Surgery will be closed on Bank Holiday Monday 28/5/18. If you require assistance whilst we are closed please click here for information.

2. We have published our new practice privacy policy in line with the new GDPR legislation please click here. We have also got new practice privacy leaflets for adult patients and children to reflect the new legislation. Please click here for the adult leaflet and here for the childrens leaflet.

3. Honiton Surgery are recruiting for a Medical Receptionist/Co-ordinator - 25 hours per week, pay scale £7.90 - £8.48 per hour and 5 weeks annual holiday plus bank holidays. Click here for more details.

4.  As a surgery we are part of a wider group of East Devon Surgeries called East Devon Health. As a group we are looking for some feedback on a couple of topics via 2 short online surveys

  • Access to appointments outside normal working hours please click here to complete the survey This questionnaire refers to a list of practices - this list can be found here)
  • The greater use of technology survey has now closed.

Links to these surveys have also been sent out directly to patients who have consented to receive emails from the practice and have verified their email address.

5. Please be aware that from week commencing 5th March 2018 all our incoming and outgoing telephone calls are recorded; On contacting the surgery the initial message will inform you of this. These calls will be kept for approximately 6 months.

Under normal circumstances a call will not be retrieved or monitored unless:

· It is necessary to investigate a complaint;

· It is part of a management 'spot check' that patient service standards are being met;

· There is a threat to the health and safety of staff or visitors or for the prevention or detection of crime;

· It is necessary to check compliance with regulatory procedures; or

· It will aid standards in call handling through use in training and coaching our staff.

6. **You can save yourselves time –  register to use GP online services*****

Instead of phoning or visiting the surgery to book or cancel your appointments - or order repeat prescriptions and get your test results - you can now do it all online, and it’s quick, easy and secure. You can also see your patient record. A carer, with your permission, may also do all or some of this on your behalf.

We are encouraging our patients to sign up for online services. Registering is simple and FREE. All you need to do is:

  • bring along a form of ID with you to the practice (driving licence/birth certificate etc)
  • complete and sign a registration form and receive a unique username and password
  • use your secure details to access online services

Going online really does make a difference. It not only saves you and the practice time, but will help you to take more control of your health care.

Patients who have registered to use online services are already seeing the benefits which include:

  • saving time when booking appointments and prescriptions
  • feeling more empowered due to easier and convenient access
  • being more informed about their care and better prepared when they see their GP, practice nurses and attend clinics
  • Available 24 hours a day from the app, website, smartphone or computer it's especially useful if the telephone lines are busy.

Registering online doesn’t mean you can’t see your GP, practice nurse or attend a clinic. It just gives you quicker and easier access to practice services whenever you’re online and wherever you may be.

Ask your GP receptionist about registering for online services next time you’re in the practice or on the phone, and we’ll support you in getting started.

Already signed up? Click here to order a repeat prescription, book an appointment or view your medical record.



SystmOnline app

The SystmOnline app is available for Apple and Android devices. It can be downloaded free of charge from the relevant app store.


General news

Our current news stories include:

  • 243 appointments were lost in April 2018 due to non attendance click here for more details.
  • Are you planning to book an HGV/PSV medical examination appointment? please click here for details.
  • Why do GP's sometimes charge fees? Click here for more information.
  • Our new practice newsletter and previous versions can be found here.
  • £5.5 million is wasted in Devon on unused medication please click here for a video giving more details.
  •


Patient Participation Group

Did you know we have a virtual patient participation group?

A new Patient Group was established in 2005. There are quarterly meetings. These provide an opportunity to discuss developments in the surgery and to hear any concerns being voiced by patients to their representatives. Telephone numbers are listed below for the representatives who are very happy to hear from other patients.

Click here for further information.


Our lifestyles can be more unhealthy than we think. Start the fight back to a healthier you. Take the One You quiz and see how you score.

One You is here to help you get back to a healthier you. Take our quiz to see how you score.



Compliments, Concerns, or Comments
Do you have any comments or concerns that you would like to put to us? Would you like to let us know that what we are doing meets with your approval?  Now you can, by clicking here for our new Compliments, Concerns, or Comments form.


HANDi Mobile Applications: Click for Apple Appstore or Google Playstore.

HANDi app


If you need medical attention

The short video below is all about Choosing the Right Service.

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Self Help Advice and Tools

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Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment?  Please spend 2 minutes to take the Friends and Family Test.
Click here to view our results.

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