Welcome to Honiton Surgery

Surgery Building

Surgery Newsletter

Our latest Newsletter

Our Practice Booklet is a source of information about our practice and the staff and the services we provide. We hope you will use this website as a useful resource for other health-related information. 

Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

STOP PRESS

PRINCIPLE Research Study

Our practice is supporting vital COVID-19 research. As part of this, we are helping to carry out a national priority research study called PRINCIPLE.

If you have symptoms of COVID-19, are aged 65 or over, OR are aged 50-64 and have an existing health condition, you may be eligible to join this important study.

Please see the PRINCIPLE Research Study website to find out more.

Please call the Trial Team if you have any questions or do not have access to online systems: 0800 138 0880.

If you would like to know more about COVID-19 research and how you can contribute, please visit the Be Part of Research website which is run by the National Institute for Health Research.

 

CORONAVIRUS (COVID-19)

We are encouraging are patients to wear a face covering whilst in the surgery.

https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering

Face coverings can help us protect each other and reduce the spread of the disease; this is for the protection of both patients and staff.

They can help in reducing the spread of droplets; it stops them from leaving the mouth and nose, and reduces the size of area in which they spread.

A face covering should cover your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head. Wash your hands or use hand sanitiser before putting it on and after taking it off. Avoid touching your eyes, nose, or mouth at all times and store used face coverings in a plastic bag until you have an opportunity to wash them.

Please note that medical and surgical masks are not necessary.

STAY ALERT

We can all help control the virus if we all stay alert.

This means you must:

  • Stay at home as much as possible
  • Work from home if you can
  • Limit contact with other people
  • Keep your distance if you go out (2 metres apart where possible)
  • Wash your hands regularly
  • Self-isolate if you or anyone in your household has symptoms.

To minimise the risk of Coronavirus at the surgery, we are currently advising that all non-essential face to face appointments are to be postponed. Our main doors will be closed, if you have a booked appointment please use the doorbell for a member of staff to let you in. There is a designated post-box for prescriptions and other correspondence. Designated drop off for samples just inside the main entrance (please ring bell for staff to open doors). Please attend surgery alone where possible, and do not arrive too early as we are limting the number of patients in wating room at one time.

Thank you

What to do if you have coronavirus symptoms

  • A high temperature - this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough - this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual.
  • loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Use the 111 online coronavirus service to find out what to do.

Only call 111 if you cannot get help online.

For a medical emergency dial 999.

Advice and support for people at higher risk  NHS.uk or GOV.UK

 

Community Support

Beehive Honiton : 01404 384050

Dedicated phone information line being set up and run by Beehive volunteers.

Starting Monday 23rd (Monday to Friday 10am to 4pm)

TRIP : 01404 465 29

Trip offering shopping delivery service and telephone befriending for those who need it.

Devon Freewheelers : 0300 800 0109

Devon Freewheelers offering medication delivery service and phone contact for those who are particularly anxious about the COVID-19 situation.

Parent+ Support Hub

 

Scam Alert

Some women have received a text message claiming to be from the call and recall service, advising that they are overdue for cervical screening. The message asks them to call a mobile number and provide personal details. These messages are NOT from the NHS Cervical Screening Programme. Please be alert to this scam.

 

Cancelling Appointments

To cancel appointments you can simply reply CANCEL to your SMS appointment reminder, logging on to the ‘online services login’ or set up the new ‘NHS App’ (more information on NHS app).

 

Evening and Weekend GP and Nurse Appointments

 

Repeat Prescriptions

We are currently starting to change some Patients Repeat medication over to TWO monthly prescriptions at a time. This will not apply to all our Patients. Patients will be assessed individually as to their suitability for this.

 

Improving access

We do offer some appointments up to 8:00pm on some evenings, which are outside of normal surgery hours of 8:00am to 6:30pm, Also open some Saturdays and Sundays. These are primarily aimed at patients who are unable to make an appointment between these normal working hours. If you would like one of these early or late appointments please contact the surgery on our normal telephone number. Please be aware you will not necessarily be able to see your own GP as there are a limited number of these appointments available.

 

eConsult

Escape the wait, consult with your GP online.

You will already have noticed the pop up about eConsult when you came onto the website. This offers a way of seeking advice from your GP online with a response back by the end of the next working day regarding what should happen next.

Please note WE WILL NOT ACCEPT REPEAT MEDICATION REQUESTS THROUGH THIS SYSTEM. If you want to order repeat medication online you will need to register for online services, see below.

Please see a short patient video describing the eConsult Service. You can also watch the eConsult video with subtitles.

Start your eConsult

 

Privacy Policy

We have published our new practice privacy policy in line with the new GDPR legislation. We have also got new practice privacy leaflets for adult patients and children to reflect the new legislation. Please also see the adult leaflet and the childrens leaflet.

 

Sign-up for Online Services

** UPDATE DUE TO COVID-19 **

CURRENTLY NOT ABLE TO BOOK APPOINTMENTS ONLINE (please call surgery to book)

If you wish to sign up for online services during this time, please complete online form.

either post this through our letter box with copy of photo ID or Email completed form and copy/picture of photo ID to:

d-ccg.informationhonitonsurgery@nhs.net

The option to request a repeat prescription using a form on this website has now been withdrawn. If you wish to order prescriptions via an online method you will need to sign up for online services. For details please see below.

Instead of phoning or visiting the surgery to order repeat prescriptions, book or cancel your appointments - or get your test results - you can now do it all online, and it’s quick, easy and secure. You can also see your patient record. A carer, with your permission, may also do all or some of this on your behalf.

We are encouraging our patients to sign up for online services. Registering is simple and FREE. All you need to do is:

  • bring along a form of ID with you to the practice (driving licence/birth certificate etc)
  • complete and sign a registration form and receive a unique username and password
  • use your secure details to access online services

Children registering for online services

Under 16 years old - Please complete form and ensure you bring a copy of Child’s Birth Certifcate in with you. Please note we can only offer access to booking appointments and prescription services for this age range.

16+ years old – Should have sole access.

Going online really does make a difference. It not only saves you and the practice time, but will help you to take more control of your health care.

Patients who have registered to use online services are already seeing the benefits which include:

  • saving time when booking appointments and prescriptions
  • feeling more empowered due to easier and convenient access
  • being more informed about their care and better prepared when they see their GP, practice nurses and attend clinics
  • Available 24 hours a day from the app, website, smartphone or computer it's especially useful if the telephone lines are busy.

Registering online doesn’t mean you can’t see your GP, practice nurse or attend a clinic. It just gives you quicker and easier access to practice services whenever you’re online and wherever you may be.

Ask our receptionists about registering for online services next time you’re in the practice or on the phone, and we’ll support you in getting started.

Already signed up? Order a repeat prescription, book an appointment or view your medical record.

systmonline logo

 

Medical Students

As a training practice we are involved in the teaching and training of medical students in different stages of their careers. We currently have a number Medical Students present in the surgery.

You may be asked if you would agree to have a medical student sitting in your consultation with you, we very much hope you will participate in the student teaching programme but understand that on some occasions you would rather not have a student present – please let us know if that is what you would prefer. 

 

General News

Our current news stories include:

 

Patient Participation Group

Did you know we have a virtual patient participation group?

A new Patient Group was established in 2005. There are quarterly meetings. These provide an opportunity to discuss developments in the surgery and to hear any concerns being voiced by patients to their representatives. Telephone numbers are listed below for the representatives who are very happy to hear from other patients.

See our Patient Group page for further information.

 

Our lifestyles can be more unhealthy than we think. Start the fight back to a healthier you. Take the One You quiz and see how you score.

One You is here to help you get back to a healthier you. Take our quiz to see how you score.
 

START QUIZ

 

HANDi Mobile Applications

Click for Apple Appstore or Google Playstore.

HANDi app

 

If you need medical attention

The short video below is all about Choosing the Right Service.

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Self Help Advice and Tools

NHS 111

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.

Patient Survey

How likely are you to recommend this Surgery to friends and family if they needed similar care or treatment? Please spend 2 minutes to take the Friends and Family Test.
View our results

NHS (nhs.uk)

The NHS website. Take control of your health and wellbeing. Get medical advice, information about healthcare services and support for a healthy life.

Patient UK

Patient is one of the most trusted medical resources online, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

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