Honiton Surgery

Welcome to Honiton Surgery

Surgery Newsletter

Click here for our latest Newsletter

Our practice booklet can be downloaded clicking here. As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. 

Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.

STOP PRESS

Requesting Repeat Prescriptions

Due to a significant increase in prescription requests we are currently dealing with requests over 6 working days rather than our normal 3 working days. Our apologies for this however we are working hard to reduce the delay.

Please bear this in mind when ordering your prescriptions, however there is no need to order any further in advance than the additional 3 working days mentioned above.

The NHS have issued guidance regarding getting medicines if there is a ‘no-deal’ Brexit their advice is:

‘Order your prescriptions and take your medications as normal.  The government has contingency measures in place to help ensure medicines continue to be in place.’

For further information regarding the NHS guidance on getting your medicines if there is a ‘no-deal’ Brexit please see the link

NHS- No deal Brexit

Patient Announcements

Message from Dr Saunders
I am sad to be announcing my retirement as a GP Partner at Honiton after 18 years. I have enjoyed working here and have been supported by excellent colleagues. I will miss being a partner and the involvement in the partnership at Honiton and will also miss many of my patients whom I have come to know well over the past 18years. The time has come to cut back on work and have time to develop other interests. I will remain working one or two sessions most weeks at Honiton but not as a list holding partner. All of my current patients will be transferred to Dr Laurence Heywood from July 2019.

Many Thanks
Honiton Surgery

Improving access

We do offer some appointments up to 8:00pm on some evenings, which are outside of normal surgery hours of 8:00am to 6:30pm, Also open some Saturdays and Sundays. These are primarily aimed at patients who are unable to make an appointment between these normal working hours. If you would like one of these early or late appointments please contact the surgery on our normal telephone number. Please be aware you will not necessarily be able to see your own GP as there are a limited number of these appointments available.

Surgery Announcements

We are proud to announce that a number of our staff were nominated and won awards at The Devon CEPN Primary Care Awards. Congratulations to the whole team at Honiton surgery for their continued hard work.

Winners :

Sean C (Practice manager) - Inspirational Leader Award

Lorraine R (PA to Practice manager) - Lifetime Achievement Award

Emi W (Apprentice) - Student of the Year Award

Dr Sarah Pedrazzini - Supporting Learning in Practice

eConsult

Escape the wait, consult with your GP online.

You will already have noticed the pop up about eConsult when you came onto the website. This offers a way of seeking advice from your GP online with a response back by the end of the next working day regarding what should happen next.

Please note WE WILL NOT ACCEPT REPEAT MEDICATION REQUESTS THROUGH THIS SYSTEM. If you want to order repeat medication online you will need to register for online services, see below.

A short patient video describing the service can be found by clicking here this video but with subtitles can be found here.

Privacy Policy

We have published our new practice privacy policy in line with the new GDPR legislation. Please click here. We have also got new practice privacy leaflets for adult patients and children to reflect the new legislation. Please click here for the adult leaflet and here for the childrens leaflet.

Sign-up for Online Services

The option to request a repeat prescription using a form on this website has now been withdrawn. If you wish to order prescriptions via an online method you will need to sign up for online services. For details please see below.

Instead of phoning or visiting the surgery to order repeat prescriptions, book or cancel your appointments - or get your test results - you can now do it all online, and it’s quick, easy and secure. You can also see your patient record. A carer, with your permission, may also do all or some of this on your behalf.

We are encouraging our patients to sign up for online services. Registering is simple and FREE. All you need to do is:

• bring along a form of ID with you to the practice (driving licence/birth certificate etc)
• complete and sign a registration form and receive a unique username and password
• use your secure details to access online services

Children registering for online services

Under 16 years old - Please complete form and ensure you bring a copy of Child’s Birth Certifcate in with you. Please note we can only offer access to booking appointments and prescription services for this age range.

16+ years old – Should have sole access.

Going online really does make a difference. It not only saves you and the practice time, but will help you to take more control of your health care.

Patients who have registered to use online services are already seeing the benefits which include:

• saving time when booking appointments and prescriptions
• feeling more empowered due to easier and convenient access
• being more informed about their care and better prepared when they see their GP, practice nurses and attend clinics
• Available 24 hours a day from the app, website, smartphone or computer it's especially useful if the telephone lines are busy.

Registering online doesn’t mean you can’t see your GP, practice nurse or attend a clinic. It just gives you quicker and easier access to practice services whenever you’re online and wherever you may be.

Ask our receptionists about registering for online services next time you’re in the practice or on the phone, and we’ll support you in getting started.

Already signed up? Click here to order a repeat prescription, book an appointment or view your medical record.

SystmOnline app

The SystmOnline app is available for Apple and Android devices. It can be downloaded free of charge from the relevant app store.

General News

Our current news stories include:

• 211 appointments were lost in August 2019 due to non attendance click here for more details.
• Are you planning to book an HGV/PSV medical examination appointment? please click here for details.
• Why do GP's sometimes charge fees? Click here for more information.
• Our new practice newsletter and previous versions can be found here.
• £5.5 million is wasted in Devon on unused medication please click here for a video giving more details.
• Read more...

Patient Participation Group

Did you know we have a virtual patient participation group?

A new Patient Group was established in 2005. There are quarterly meetings. These provide an opportunity to discuss developments in the surgery and to hear any concerns being voiced by patients to their representatives. Telephone numbers are listed below for the representatives who are very happy to hear from other patients.

Click here for further information.

Our lifestyles can be more unhealthy than we think. Start the fight back to a healthier you. Take the One You quiz and see how you score.

One You is here to help you get back to a healthier you. Take our quiz to see how you score.
 

START QUIZ

HANDi Mobile Applications: Click for Apple Appstore or Google Playstore.

If you need medical attention

The short video below is all about Choosing the Right Service.