Please also see our COVID-19 information page
Our Practice Booklet is a source of information about our practice and the staff and the services we provide. We hope you will use this website as a useful resource for other health-related information.
Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
We are planning, where possible, on giving the covid booster vaccination alongside the flu vaccination. We will be inviting patients in cohorts like we did with the previous covid vaccination programme. We can only provide the covid booster vaccination if there has been 6 months between the date of your 2nd covid vaccination and the 3rd booster vaccination.
We will contact patients as they become eligible and when we have capacity to provide vaccinations. Please wait to be invited and do not contact us to book unless you have already been invited by the surgery so we can better manage the demand and pressure on our phone lines.
Your invite might be by phone, letter, SMS (text) or email. If by SMS or email you will receive a link to a webpage to book your appointment online. If possible please try to book using this method, again to reduce demand on our phonelines and at reception.
The surgery is pleased to inform you that we have an experienced advanced nurse practitioner (ANP) joining the practice on September the 20th. Pip Hynam has a wealth of experience and has worked for the last 6 years at Coleridge Surgery in Ottery St Mary. She works alongside GPs, taking a full history, assessing, diagnosing and treating and is able to prescribe just as the GPs would. If you have an on the day urgent need, you may be phoned by or booked to see Pip in the practice instead of a GP. She is really looking forward to working with our patient population in Honiton and will be a fantastic addition to the team.
Due to a shortage of blood bottles, we have been informed by NHS England that we are not able to do any routine blood tests for at least 3 weeks.
As a result we are cancelling blood tests where your clinician recommends that it’s safe to do so.
If your appointment is cancelled we ask you to kindly contact us in 3-4 weeks to check the situation.
Sadly, this is out of our control, but we do apologise for any inconvenience this may cause.
Part of the lower car park at Honiton Hospital has had to be partially closed for urgent tree safety works. The works are expected to start on Wednesday 25th August and last for 8 working days, completing on Monday 6th September. Any spaces that can safely be re-opened before the completion date will be.
We appreciate this is not an ideal situation but to avoid potential property damage or injuries this work must proceed and we appreciate your support in getting it actioned as quickly as possible with minimal disruption.
Please visit our Surgery News page for further news updates.
Please visit our dedicated Covid-19 Information page for more details and advice regarding Covid-19 and vaccinations.
From Monday 28th June we will be reopening our doors and the doorbell system will no longer be required to enter the surgery.
It is important that we remain cautious at this time and we encourage patients to only attend the surgery when required (e.g for a booked appointment). Please continue to contact the surgery by phone or using our eConsult service for general enquires.
Please observe the following when attending the surgery:
Please DO NOT attend the surgery if you have symptoms of Covid-19.
We do not take repeat prescriptions over the phone.
Repeat prescriptions take 72 hours to process; please bear this in mind when ordering your repeat medication. This is standard communication from all GP Practices.
Urgent prescriptions can take up to 24 hours: please bear this in mind when ordering, we will contact you once the prescription has been sent to the pharmacist or the paper prescription has been signed.
The definition for Urgent prescription is that they are lifesaving medications only.
NHS England have made it clear that we do not prescribe over the counter medications.
We do not prescribe Hay fever medication that are included as over the counter medications.
To cancel appointments you can simply reply CANCEL to your SMS appointment reminder, logging on to the ‘online services’ or using the ‘NHS App’ (more information on NHS app). If you are unable to cancel your appointment using one of these options then you can contact the surgery by phone.
Please see attached form to complete if you wish to give consent for another person to access your medical records, or for the surgery to share information about you with the person specified.
Please see form below to complete Home Blood Pressure Readings at home.
We do offer some appointments up to 8:00pm on some evenings, which are outside of normal surgery hours of 8:00am to 6:30pm. We are also open some Saturdays and Sundays. These are primarily aimed at patients who are unable to make an appointment between these normal working hours. If you would like one of these early or late appointments please contact the surgery on our normal telephone number. Please be aware you will not necessarily be able to see your own GP as there are a limited number of these appointments available.
Escape the wait, consult with your GP online.
You will already have noticed the pop up about eConsult when you came onto the website. This offers a way of seeking advice from your GP online with a response back by the end of the next working day regarding what should happen next.
Please note WE WILL NOT ACCEPT REPEAT MEDICATION REQUESTS THROUGH THIS SYSTEM. If you want to order repeat medication online you will need to register for online services, see below.
** UPDATE DUE TO COVID-19 **
CURRENTLY NOT ABLE TO BOOK APPOINTMENTS ONLINE (please call surgery to book)
If you wish to sign up for online services during this time, please complete online form.
either post this through our letter box with copy of photo ID or Email completed form and copy/picture of photo ID to:
**** New 'AIRMID' Systm One app notes you can "add data to your record" please be aware we do not get notified of this data being added, this is for personal use only. If you wish to inform a clinican of any readings or information please either call directly or complete an eConsult. Thank you ****
Instead of phoning or visiting the surgery to order repeat prescriptions, book or cancel your appointments - or get your test results - you can now do it all online, and it’s quick, easy and secure. You can also see your patient record. A carer, with your permission, may also do all or some of this on your behalf.
We are encouraging our patients to sign up for online services. Registering is simple and FREE. All you need to do is:
Children registering for online services
Under 16 years old - Please complete form and ensure you bring a copy of Child’s Birth Certifcate in with you. Please note we can only offer access to booking appointments and prescription services for this age range.
16+ years old – Should have sole access.
Going online really does make a difference. It not only saves you and the practice time, but will help you to take more control of your health care.
Patients who have registered to use online services are already seeing the benefits which include:
Registering online doesn’t mean you can’t see your GP, practice nurse or attend a clinic. It just gives you quicker and easier access to practice services whenever you’re online and wherever you may be.
Ask our receptionists about registering for online services next time you’re in the practice or on the phone, and we’ll support you in getting started.
Already signed up? Order a repeat prescription, book an appointment or view your medical record.
Medical research has been conducted at the Honiton Surgery for over 20 years. These studies cover all aspects of health care including diabetes care, early diagnosis of cancer, assessing dressings and wound care, post flu vaccine surveillance and assessment of new medicines. Please see our Training and Research page for more information.
As a training practice we are involved in the teaching and training of medical students in different stages of their careers. We currently have a number Medical Students present in the surgery.
You may be asked if you would agree to have a medical student sitting in your consultation with you, we very much hope you will participate in the student teaching programme but understand that on some occasions you would rather not have a student present – please let us know if that is what you would prefer.
Did you know we have a virtual patient participation group?
A new Patient Group was established in 2005. There are quarterly meetings. These provide an opportunity to discuss developments in the surgery and to hear any concerns being voiced by patients to their representatives. Telephone numbers are listed below for the representatives who are very happy to hear from other patients.
See our Patient Group page for further information.
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