Unfortunately the prescription team are not able to process paper prescription requests until at least 18th January 2021. Any paper prescription requests that we received before 7th January, and all prescription requests submitted via the NHA App or SystmOne online, are unaffected by this restriction.
If your prescription request cannot wait until 18th January, and you are not able to sign up to the NHS App, please contact your usual pharmacy and they will email your request to us. They will be prioritising urgent requests. If your medication is not included in the list below there may be a delay. The surgery will not be taking medication requests by phone. If you are not a Lloyds pharmacy customer please do not call on them as they have no connection to the surgery.
If you are imminently running out of urgent medication, then we recommend you phone 111 and request an emergency supply from your pharmacy.
Medication where urgent requests may be appropriate
Medication for infections,
Inhalers for asthma and COPD,
Eye drop for glaucoma,
Medication for seizures,
Anticoagulants and antiplatelets (blood thinners),
Medication for Parkinson’s disease,
Pain killers that can’t be bought over the counter,
Medication for palliative care patients,
Immunosuppressants and cancer medicines,
Antihypertensives (blood pressure medication
If you are on regular medication you will be issued with a repeat prescription slip. You may request repeat prescriptions by ticking the items required on the slip. This can then be handed in at the reception desk or to the pharmacist that usually dispenses your prescription. You may post the request to the surgery if you prefer (please enclose a reply paid envelope if you want the prescription returned to you).
The Surgery will need 3 working days from receipt of any request to process your prescription and then will send the new prescription to your chosen pharmacy. Please make sure you plan this timescale into your request (i.e. 3 working days plus time for the pharmacy to process the prescription) to avoid running out of medication. You may prefer to collect the prescription from reception, again please allow enough time from your request for the prescription to be printed, signed and sorted.
You can also sign up to request your medication online and, if signed up, to make an online medication request. You will need to come in to the surgery to register for this service.
Requests for medication which you do not have on repeat prescription but have been given in the past can be obtain in the following ways:
Phone your pharmacist.
Fax the surgery - 01404 46621
(With details and reasons for the request – please identify yourself clearly)
Pick up one of our medication request forms which will be at reception or in your local pharmacy.
If you have forgotten to order your prescription on time you will not be left without treatment:
There is a national safety campaign to ensure that people on high dose steroids carry an alert card https://www.england.nhs.uk/2020/08/steroid-emergency-card-to-support-early-recognition-and-treatment-of-adrenal-crisis-in-adults/.
We are contacting patients we have identified via text, email or letter. If for any reasons you have problems opening your card via SMS or email you can download copy of letter and card here.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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