Privacy Policy Notice

Website Privacy Policy

We are committed to protecting the privacy of all individuals using this website.

This policy explains how we use any personal information we collect from you through this website.

Collection of personal information

You can access most of the pages on our website without giving us your personal information. However, you may choose to provide us with your personal information on some pages of the website by completing an on-line form.

By submitting your personal information, you consent to our use of the information as set out in this privacy policy.

Use of personal information

We shall use any personal information you give to us, in accordance with this policy, and with any additional statements appearing on forms used for submitting your personal information. We shall not disclose your personal information to any third parties without obtaining your prior consent unless we are required by law to do so. In particular:

We shall use your personal information to administer, and may respond to, your request.

We shall securely store the information you supply together with any response we may provide.

If you contact us regarding the website we may use your details to reply to you. If you make a comment or complaint about other aspects of the service we may use your details to investigate your comments.

Website privacy

This website uses https to ensure data is encrypted in transmission. This encryption, known as TLS encryption protocol, allows us to protect your privacy. You can usually verify that the page is encrypted by seeing a small lock symbol in the upper left corner of your browser and the website address is prefixed with https://.

Links

This website contains links to other sites. We are not responsible for the privacy practices of third parties that run any other websites. Please refer to their own privacy policies for more information.

Social Media Policy

Honiton Surgery’s social media platforms are managed by our media and communication leads on behalf of the practice. Please note that we are unable to offer medical advice or diagnoses via social media. If you, a friend or family member are feeling unwell, please call either your GP surgery or NHS111 on If you require non – urgent advice you can complete an online consult via our website www.honitonsurgery.nhs.uk.

Honiton Surgery uses the following social media platforms to communicate with patients, the public and the media:

Twitter @honitonsurgery

Facebook @Honitonsurgery

Availability

Our social media accounts are monitored during office hours: 08:00 – 18:30, Monday – Friday, excluding public holidays. Occasionally we may respond outside of these hours. Social media services may occasionally be unavailable and we accept no responsibility for lack of service due to social media service downtime

Content

By sharing other social media users’ content, our organisation does not endorse the information provided or others’ views of that organisation or individual. We aim to share information which adds to any debate or topic we are involved inor have an interest in. Our social media content will cover some or all of the following:

• Alerts about new content on our digital channels, for example, news, publications, videos on YouTube, blog posts or health campaigns

• Sharing content from organisations we follow, such as other NHS organisations, the emergency services, local health groups and public sector organisations

• Information on public health topics and campaigns

• Occasional live coverage of events

Talking with us online

The practice welcomes all patient feedback - positive or negative, but if you do have any concerns/complaints we ask you to write to us directly as per our complaints procedure which can be accessed via our website. Please be aware that posting anything on-line that may construed as slanderous, inflammatory or derogatory can be removed and reported.

We welcome feedback and ideas, however, we will not be able to reply individually to messages we receive via our social media profiles. We do read all comments to and about us on social media platforms to ensure any emerging themes or helpful suggestions are passed to relevant people in the organisation. When we reply to questions it may include us asking for an email address in order to give you a full response outside of the character limits on some social media services.

Heidi Health

We have implemented Heidi Health, an AI transcriber in practice, to aid documentation during consultations.

Heidi health transcribes patient encounters such as telephone consultations and face-to-face consultations via a microphone. Heidi transcribes patient visits, generate clinical notes, fill out documents, and dictate letters. This tool allows us to focus more on the patient, whilst still allowing clinicians to accurately capture medical information, ensuring a comprehensive and precise record of your care.

Security and privacy of your data is of upmost importance. Heidi Health adheres to stringent UK compliance frameworks, including the Data Protection Act, GDPR, and NHS standards. This ensures that your personal information is handled securely and confidentially. All data is hosted within the UK, enhancing security and compliance with local data protection regulations. Audio recordings used for generating notes are not stored permanently. Audio recordings used to general notes are not stored permanently, they are processed and then deleted, ensuring your data remains private and secure.

We are using Heidi Health to support and enhance patient experience and quality of care, and make accurate notes, not to make clinical decisions.

For more information please see : https://www.heidihealth.com/uk

Heidi Health will be used for all GP consultations at our practice, if you would like to opt out, please inform the GP before your consultation.

Please see our Surgery poster.

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