If you provide us with your mobile phone number we may use this to send you reminders about any appointments or other health screening information being carried out.
All telephone calls to and from the practice will be recorded in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our services. A message will inform you of this each time you ring the practice. Please be aware that calls will also be recorded when anyone from the practice rings you.
The recordings are stored within our telephone system and are deleted after approximately 6 months.
If you have received treatment within the NHS your personal information may be shared within a strictly monitored, secure and confidential environment in order to determine which Clinical Commissioning Group should pay for the treatment or procedure you have received.
Information such as your name, address, GP practice and date of treatment may be passed on to enable the billing process - these details are held in a secure environment and kept confidential. This information will only be used to validate invoices and will not be shared for any further commissioning purposes.
The practice is registered as a data controller under the Data Protection Act 1998. The registration number is Z5632954 and can be viewed online in the public register on the ICO website
We are committed to protecting the privacy of all individuals using this website.
This policy explains how we use any personal information we collect from you through this website.
You can access most of the pages on our website without giving us your personal information. However, you may choose to provide us with your personal information on some pages of the website by completing an on-line form.
We shall use any personal information you give to us, in accordance with this policy, and with any additional statements appearing on forms used for submitting your personal information. We shall not disclose your personal information to any third parties without obtaining your prior consent unless we are required by law to do so. In particular:
We shall use your personal information to administer, and may respond to, your request.
We shall securely store the information you supply together with any response we may provide.
If you contact us regarding the website we may use your details to reply to you. If you make a comment or complaint about other aspects of the service we may use your details to investigate your comments.
This website uses https to ensure data is encrypted in transmission. This encryption, known as TLS encryption protocol, allows us to protect your privacy. You can usually verify that the page is encrypted by seeing a small lock symbol in the upper left corner of your browser and the website address is prefixed with https://.
Honiton Surgery’s social media platforms are managed by our media and communication leads on behalf of the practice. Please note that we are unable to offer medical advice or diagnoses via social media. If you, a friend or family member are feeling unwell, please call either your GP surgery or NHS111 on If you require non – urgent advice you can complete an eConsult via our website www.honitonsurgery.nhs.uk.
Honiton Surgery uses the following social media platforms to communicate with patients, the public and the media:
Our social media accounts are monitored during office hours: 08:00 – 18:30, Monday – Friday, excluding public holidays. Occasionally we may respond outside of these hours. Social media services may occasionally be unavailable and we accept no responsibility for lack of service due to social media service downtime
By sharing other social media users’ content, our organisation does not endorse the information provided or others’ views of that organisation or individual. We aim to share information which adds to any debate or topic we are involved inor have an interest in. Our social media content will cover some or all of the following:
• Alerts about new content on our digital channels, for example, news, publications, videos on YouTube, blog posts or health campaigns
• Sharing content from organisations we follow, such as other NHS organisations, the emergency services, local health groups and public sector organisations
• Information on public health topics and campaigns
• Occasional live coverage of events
The practice welcomes all patient feedback - positive or negative, but if you do have any concerns/complaints we ask you to write to us directly as per our complaints procedure which can be accessed via our website. Please be aware that posting anything on-line that may construed as slanderous, inflammatory or derogatory can be removed and reported.
We welcome feedback and ideas, however, we will not be able to reply individually to messages we receive via our social media profiles. We do read all comments to and about us on social media platforms to ensure any emerging themes or helpful suggestions are passed to relevant people in the organisation. When we reply to questions it may include us asking for an email address in order to give you a full response outside of the character limits on some social media services.
All data obtained by us is held and used in compliance with the Data Protection Act 2018.
This website contains links to other sites. We are not responsible for the privacy practices of third parties that run any other websites. Please refer to their own privacy policies for more information.
You have a right under the Data Protection Act 2018 to ask us to provide you with the information we hold about you and to have any inaccuracies corrected. If you would like to access a copy of your information, please contact the Practice Manager using the following contact details in the heading above.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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