SURGERY NEWS

General Practice Data for Planning and Research Data Collection (GPDfPR) 

NHS Digital have issued a Data Provision Notice to all GP Practices to notify them of a new data collection process that is due to begin on the 1st September 2021. Please visit our Privacy Policy page for more information.

 

Attending the Surgery

From Monday 28th June we will be reopening our doors and the doorbell system will no longer be required to enter the surgery.

It is important that we remain cautious at this time and we encourage patients to only attend the surgery when required (e.g for a booked appointment). Please continue to contact the surgery by phone or using our eConsult service for general enquires.

Please observe the following when attending the surgery:

  • Please continue to wear a face covering when possible.
  • Please use hand sanitzer upon entering the surgery (this is located on the left hand side as you enter the building).
  • Please use the check-in machine located next to the hand sanitizer, take a seat and wait to be called for your appointment.
  • Please maintain social distancing from other patients and staff at all times. If there is a queue at reception and there is not enough space to queue while distancing please wait outside of the surgery until the queue has reduced.
  • Please do not arrive too early as we have limited capacity in our waiting areas. If you arrive too early you may be asked to return closer to your appointment time.
  • There will be a maximum of 18 patients permitted in our waiting areas. If we reach this limit we may close the doors and ask patients to use the doorbell system where a member of the team will answer and respond appropriately.
  • Samples can be dropped off in the designated drop-off in reception but please be mindful of other patients and wait until there is space to approach the drop-off.
  • Please do not enter the surgery to drop off prescriptions or other correspondence. There is a designated post-box for to the right of the main entrance (next to the staff entrance).

Please DO NOT attend the surgery if you have symptoms of Covid-19.

 

Appointments booked but not attended at Honiton Surgery

There will always be times where unforeseen circumstances prevent someone attending an appointment. However, if at all possible, please let us know if you can't make an appointment so we can offer it to someone else, even if it seems short notice. With the constant pressure on appointments your support in this would be much appreciated.

If you are registered for our on-line services you can book and cancel non-urgent appointments on line which may help during those times when the phone lines are busy. Further information on this can be found our appointments advice page.

 

Call Monitoring

Please be aware that from week commencing 5th March 2018 all our incoming and outgoing telephone calls are recorded; On contacting the surgery the initial message will inform you of this. These calls will be kept for approximately 6 months.

Under normal circumstances a call will not be retrieved or monitored unless:

· It is necessary to investigate a complaint;

· It is part of a management 'spot check' that patient service standards are being met;

· There is a threat to the health and safety of staff or visitors or for the prevention or detection of crime;

· It is necessary to check compliance with regulatory procedures; or

· It will aid standards in call handling through use in training and coaching our staff.

 

Self Help

Self help information can be found by clicking the self help and tools page, or speak to one of our local pharmacists who are highly skilled practitioners and may be able to offer advice. MIU at Honiton Hospital can also treat minor problems up to 48 hours old such as female urine infections, throat infections, sprains, strains, cuts, grazes, wounds, burns, nose bleeds, foreign bodies in the eye.

Useful information from the NHS Independent Living Service on aids for making life easier at home and where to seek advice.

Reading Well for Long Term Conditions - Libraries across Devon hold collections of nationally accredited books for adults and young people to access. A new list for long term conditions has been added offering 28 titles on various long term conditions.

See this handy leaflet to assist you when managing infections.

 

One Small Step

Looking to make a change? Try One Small Step  - Whether you’re looking to quit smoking, lose weight for that special occasion, become more active or reduce your alcohol intake, this website can help.  OneSmallStep is a tailored service for the people of Devon.

 

Devon Single Point of Access (SPA)

The new Devon Single Point of Access (SPA) is a country-wide doorway into Devon's services for all enquiries, requests for advice and access (referrals) to the following services for children and young people:

Children and Young People's Children and Young People’s Mental Health Services (CAMHS), Children’s Learning Disability Team, Palliative Care, Children’s Community Nursing (CCCN), Specialist Children’s Assessment Centres (under 5s) and Social Care for Children with Additional Needs.

 

Stop smoking service

This service has now had a change of provider and will no longer run out of the Honiton Surgery. Patients who want support to quit can still seek advice and support to do so from 'I small step to quit'. Their telephone number as of 1/2/17 is 0800 298 2654. Patients can still self refer to this service as they could previously. Advice and information on stopping smoking can also be found from NHS.uk Stop Smoking page.

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Self Help Advice and Tools

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NHS (nhs.uk)

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