SURGERY NEWS

Flu & Covid Booster Vaccinations

We are planning on giving the covid booster vaccination alongside the flu vaccination. We will be inviting patients in cohorts like we did with the previous covid vaccination programme. We can only provide the covid booster vaccination if there has been 6 months between the date of your 2nd covid vaccination and the 3rd booster vaccination.

We will contact patients as they become eligible and when we have capacity to provide vaccinations. Please wait to be invited and do not contact us to book unless you have already been invited by the surgery so that we can better manage the demand and pressure on our phone lines.

Your invite might be by phone, letter, SMS (text) or email. If by SMS or email you will receive a link to a webpage to book your appointment online. If possible please try to book using this method to reduce demand on our phonelines and at reception. 

Appointment of an Advanced Nurse Practitioner (ANP)

The surgery is pleased to inform you that we have an experienced advanced nurse practitioner (ANP) joining the practice on September the 20th. Pip Hynam has a wealth of experience and has worked for the last 6 years at Coleridge Surgery in Ottery St Mary. She works alongside GPs, taking a full history, assessing, diagnosing and treating and is able to prescribe just as the GPs would. If you have an on the day urgent need, you may be phoned by or booked to see Pip in the practice instead of a GP. She is really looking forward to working with our patient population in Honiton and will be a fantastic addition to the team.

The General Practice Data for Planning and Research (GPDfPR) Collection

This data collection that was due to begin on the 1st September 2021 has  been deferred by NHS Digital and no new start date has been set at this time. Please visit our Privacy Policy page for more information about this data collection.

UK-wide antibody programme

A new programme has been launched to find out more about how much natural protection people get from having had COVID-19 (see gov.uk website for press release here). 

From 01.09.21, adults testing positive for coronavirus with a PCR test will be able to opt in to the programme and given two home antibody tests, which involve a simple finger prick. Up to 8,000 antibody tests per day will be given as part of the programme, which is run by the UK Health Security Agency, working alongside NHS Test and Trace services in the UK. 

27.08.21 - Blood Tests

Due to a shortage of blood bottles, we have been informed by NHS England that we are not able to do any routine blood tests for at least 3 weeks.

As a result we are cancelling blood tests where your clinician recommends that it’s safe to do so.

If your appointment is cancelled we ask you to kindly contact us in 3-4 weeks to check the situation.

Sadly, this is out of our control, but we do apologise for any inconvenience this may cause.

SMS (text) Appointment Reminders from 25.08.21

Please be aware from Tuesday 25th August we are upgrading the way we send appointment reminders. If you have consented to receiving SMS (text) appointment reminders, your message will now provide a web-link which you can follow to view details of your appointment and you now have the option to cancel this directly through this link if needed.

The message you receive will still include details of your appointment so you do not have to follow the link if you do not wish to and there is no need to download an app.

Car Park - Partial Closure until 06.09.21

Part of the lower car park at Honiton Hospital has had to be partially closed for urgent tree safety works. The works are expected to start on Wednesday 25th August and last for 8 working days, completing on Monday 6th September. Any spaces that can safely be re-opened before the completion date will be.

We appreciate this is not an ideal situation but to avoid potential property damage or injuries this work must proceed and we appreciate your support in getting it actioned as quickly as possible with minimal disruption.

General Practice Data for Planning and Research Data Collection (GPDfPR) 

NHS Digital have issued a Data Provision Notice to all GP Practices to notify them of a new data collection process that is due to begin on the 1st September 2021. Please visit our Privacy Policy page for more information.

Attending the Surgery

From Monday 28th June we will be reopening our doors and the doorbell system will no longer be required to enter the surgery.

It is important that we remain cautious at this time and we encourage patients to only attend the surgery when required (e.g for a booked appointment). Please continue to contact the surgery by phone or using our eConsult service for general enquires.

Please observe the following when attending the surgery:

  • Please continue to wear a face covering when possible.
  • Please use hand sanitzer upon entering the surgery (this is located on the left hand side as you enter the building).
  • Please use the check-in machine located next to the hand sanitizer, take a seat and wait to be called for your appointment.
  • Please maintain social distancing from other patients and staff at all times. If there is a queue at reception and there is not enough space to queue while distancing please wait outside of the surgery until the queue has reduced.
  • Please do not arrive too early as we have limited capacity in our waiting areas. If you arrive too early you may be asked to return closer to your appointment time.
  • There will be a maximum of 18 patients permitted in our waiting areas. If we reach this limit we may close the doors and ask patients to use the doorbell system where a member of the team will answer and respond appropriately.
  • Samples can be dropped off in the designated drop-off in reception but please be mindful of other patients and wait until there is space to approach the drop-off.
  • Please do not enter the surgery to drop off prescriptions or other correspondence. There is a designated post-box for to the right of the main entrance (next to the staff entrance).

Please DO NOT attend the surgery if you have symptoms of Covid-19.

 

Appointments booked but not attended at Honiton Surgery

There will always be times where unforeseen circumstances prevent someone attending an appointment. However, if at all possible, please let us know if you can't make an appointment so we can offer it to someone else, even if it seems short notice. With the constant pressure on appointments your support in this would be much appreciated.

If you are registered for our on-line services you can book and cancel non-urgent appointments on line which may help during those times when the phone lines are busy. Further information on this can be found our appointments advice page.

 

Call Monitoring

Please be aware that from week commencing 5th March 2018 all our incoming and outgoing telephone calls are recorded; On contacting the surgery the initial message will inform you of this. These calls will be kept for approximately 6 months.

Under normal circumstances a call will not be retrieved or monitored unless:

· It is necessary to investigate a complaint;

· It is part of a management 'spot check' that patient service standards are being met;

· There is a threat to the health and safety of staff or visitors or for the prevention or detection of crime;

· It is necessary to check compliance with regulatory procedures; or

· It will aid standards in call handling through use in training and coaching our staff.

 

Self Help

Self help information can be found by clicking the self help and tools page, or speak to one of our local pharmacists who are highly skilled practitioners and may be able to offer advice. MIU at Honiton Hospital can also treat minor problems up to 48 hours old such as female urine infections, throat infections, sprains, strains, cuts, grazes, wounds, burns, nose bleeds, foreign bodies in the eye.

Useful information from the NHS Independent Living Service on aids for making life easier at home and where to seek advice.

Reading Well for Long Term Conditions - Libraries across Devon hold collections of nationally accredited books for adults and young people to access. A new list for long term conditions has been added offering 28 titles on various long term conditions.

See this handy leaflet to assist you when managing infections.

 

One Small Step

Looking to make a change? Try One Small Step  - Whether you’re looking to quit smoking, lose weight for that special occasion, become more active or reduce your alcohol intake, this website can help.  OneSmallStep is a tailored service for the people of Devon.

 

Devon Single Point of Access (SPA)

The new Devon Single Point of Access (SPA) is a country-wide doorway into Devon's services for all enquiries, requests for advice and access (referrals) to the following services for children and young people:

Children and Young People's Children and Young People’s Mental Health Services (CAMHS), Children’s Learning Disability Team, Palliative Care, Children’s Community Nursing (CCCN), Specialist Children’s Assessment Centres (under 5s) and Social Care for Children with Additional Needs.

 

Stop smoking service

This service has now had a change of provider and will no longer run out of the Honiton Surgery. Patients who want support to quit can still seek advice and support to do so from 'I small step to quit'. Their telephone number as of 1/2/17 is 0800 298 2654. Patients can still self refer to this service as they could previously. Advice and information on stopping smoking can also be found from NHS.uk Stop Smoking page.

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