Covid-19 Out of Hours News

Marlpits Lane, Honiton, Devon, EX14 2NY

Tel: 01404 548 544

Contact Details

SURGERY NEWS

Potential scam

We have been made aware of a potential scam message in circulation. An SMS (text message) attempting to appear from the practice states:

"We recently made contact about changes at the practice. If you wish to continue as a patient with us then please call us on 9862992 or reply by text. Thankyou”

This is NOT a message sent by the Honiton Surgery so please treat with caution.

 

Suspicious text messages should be forwarded to the number 7726, which is free of charge. If you are suspicious about an email you have received, forward it to report@phishing.gov.uk.

If you believe you are the victim of a fraud, please report this to Action Fraud as soon as possible by calling 0300 123 2040 or visiting www.actionfraud.police.uk Action Fraud is the reporting centre for fraud and cybercrime in England, Wales and Northern Ireland.

 

MRR Text message from NHSE 

 

We are aware that some communications have been sent by NHSE to parents about MMR boosters have been sent to children who are fully vaccinated. This is part of the national campaign and is not a scam. NHS England are campaigning for parents to book children in for essential MMR vaccinations.

Flu Vaccinations

We are beginning to book appointments for flu vaccinations from October. Currently we are only able to offer appointments to patients that are aged over 65, or between the ages of 18-65 if in an at-risk group. If you belong to one of these cohorts, please contact the surgery to book your appointment. 

We will also be inviting eligible patients via SMS (text message) and email. Included in these messages will be a web link allowing patients book these appointments online. If you receive one of these messages and wish to book an appointment, we ask that you try to use the self-book faciltity before calling the surgery in order to help minimise the pressures on our phone lines. 

 

GP Feedback Surveys 

We are currently providing surveys following FACE TO FACE appointments with a GP which will be open for a period of time. These questionnaires can be picked up from our reception desk after your appointment, placed in an envelope and popped in the collection box in the reception area. Alternatively we may send you a text with a link to complete the survey if you have provided consent for text messaging.

No GPs or Surgery Staff will be able to see your individual responses and comments, and we will not be able to identify you from the responses you give. The survey is managed by an independent body called CFEP and they will not be able to access any of your medical records or personal information. Gathering this information is really helpful, both for the GPs concerned and the Surgery as a whole moving forward so, if you can, please do take the time to complete one it is much appreciated.

 

Online Consult Service 

We are pleased to launch our new online consultation tool AccuRx Patient triage. This new online consultation tool has replaced eConsult.

This new online consultation tool is a great way for you to contact our practice for non-urgent medical or admin requests. The character count is limited on the form so please try to give specific information in a concise way.  

Please note we may take up to 3 days to respond to these requests.  

This facility should NOT be used for prescription requests.

you should continue to request repeat prescriptions either in via repeat slip, SystmOnline, NHS App or other approved patient facing services apps, this reduces work for our admin team which means they can focus on completing other tasks for you.

You must be fully registered with Honiton Surgery to use this service.

If you do not have access to the internet or find it difficult to use a computer or smartphone you can always call our Patient Service Advisors instead.

 

Health Checks provided by Thrive Tribe

We have partnered with Thrive Tribe to complete health checks for our patients. A healthcare professional from Thrive Tribe will be attending the surgery, usually on a Monday to provide these checks. We will be contacting eligible patients by phone or sending out appointment invites by SMS (text) message. This is only currently for patients that meet particular criteria so please wait to be invited.

 

Advice on spotting Covid-19 test scams

The UK Health Security Agency has issued the following advice to the public to help people spot Covid-19 test scams

  • Contact tracing ended from 24 February 2022 and the Government is no longer issuing SMS or emails to close contacts.
  • You will never receive a text from NHS Test and Trace or another government department advising you that you need to pay for a test. All groups that are eligible for testing will be provided with free tests. 
  • Anyone who is contacted should immediately report it. If you are suspicious about an email you have received, forward it to report@phishing.gov.uk. Suspicious text messages should be forwarded to the number 7726, which is free of charge.
  • If you believe you are the victim of a fraud, please report this to Action Fraud as soon as possible by calling 0300 123 2040 or visiting www.actionfraud.police.uk Action Fraud is the reporting centre for fraud and cybercrime in England, Wales and Northern Ireland. Reports of fraud and any other financial crime in Scotland should be reported to Police Scotland via 101.

 

Patient Scams

The NHS will not ask for bank details, so please be aware of suspicious emails or text messages.

Find out more about scam emails, texts and phone calls from the nscs.gov phishing information page.

 

Health & Wellbeing Apps Library

The Clinical Commisioning Group in partnership with the Organisation for the Review of Care and Health Apps (ORCHA), have launched a new publicly available health and wellbeing apps library. You can search for any health app you require to get the support and guidance you need. To start your search and find the app you have been looking for.

 

SMS messages from Optimum Patient Care 

Patients may receive an SMS from Optimum Patient Care, asking them to complete a simple online questionnaire for research purposes. This is a trusted third party organisation and the link to follow is safe. 

"Dear (Patient Forename) to help us meet your current healthcare needs, please fill in our lung health questionnaire at https://patient2gp.org/magnify.php?QID={QID}"

 

SMS (text) messages re research studies from Honiton Surgery

Patients may receive an SMS (text) from the surgery either from NHS-NoReply or from 07903 592043 to be aware of a research study that, if covid positive, means they could be contacted by the research team.

If it is from NHS-NoReply, due to limits on how much information can be displayed via SMS, you will be provided a link to be able to read more information. This link is trusted and will take you to a page that allows you to read the full message about the study.

An example of what the message may look like is:

Dear Patient Name, At Honiton Surgery we are taking part in a trial called PANORAMIC to help find antiviral treatments for... read more about research SMS messages.

From 07903 592043 it will look like a standard text message. For more information on research at Honiton Surgery and the studies that we are currently working with can be found on our Training and Research page.

 

Honiton Surgery goes greener with inhaler switch

Are you one of our many patients who has had their inhaler changed to Salamol? You might be wondering why….

Medical inhalers alone account for 3% of the entire NHS’s carbon footprint. The most commonly used inhalers are Metered Dose Inhalers (MDIs). Their main ingredient is a hydrofluorocarbon (HFCs) gas, which helps deliver the medicine into your lungs. HFCs are powerful greenhouse gases – thousands of times more potent than carbon dioxide.

Your inhaler can have a big impact on your carbon footprint. The most commonly used inhaler in the UK, Ventolin Evohaler™ has a carbon footprint of 28kg per inhaler. That’s the same carbon footprint as driving 175 miles in a small car.

We have changed your Ventolin/ Salbutamol inhaler to Salamol, which contains the same medication (Salbutamol) and is used in exactly the same way as your previous inhaler but has a carbon footprint of 11kg per inhaler, rather than 28kg.

It is really important that the NHS and GP practices become greener to protect both the planet and the health of our local residents.

For more information on inhalers specifically, see the Green Inhaler website 

 

The General Practice Data for Planning and Research (GPDfPR) Collection

This data collection that was due to begin on the 1st September 2021 has  been deferred by NHS Digital and no new start date has been set at this time. Please visit our Privacy Policy page for more information about this data collection.

 

Patient Scams

The NHS will not ask for bank details, so please be aware of suspicious emails or text messages.

Find out more about scam emails, texts and phone calls from the nscs.gov phishing information page 

 

Prescriptions

We do not take repeat prescriptions over the phone.

Repeat prescriptions take 72 hours to process; please bear this in mind when ordering your repeat medication.  This is standard communication from all GP Practices.

Urgent prescriptions can take up to 24 hours: please bear this in mind when ordering, we will contact you once the prescription has been sent to the pharmacist or the paper prescription has been signed.

The definition for Urgent prescription is that they are lifesaving medications only.

NHS England have made it clear that we do not prescribe over the counter medications.

We do not prescribe Hay fever medication that are included as over the counter medications.

 

Cancelling Appointments

If you no longer need or can no longer attend your appointment please cancel so that this appointment can be offered to someone else.

You can cancel your appointment using the following options:

  • Using the cancel function from the link attached to your SMS appointment reminder.
  • Replying with the word CANCEL to your SMS appointment reminder.
  • Logging on to your ‘online services
  • Using the ‘NHS App’ (more information on NHS app).

If you are unable to cancel your appointment using one of these options then you can contact the surgery by phone.

 

Patient consent form for third party access to medical records

Please see this attached form to complete if you wish to give consent for another person to access your medical records, or for the surgery to share information about you with the person specified.

 

Evening and Weekend GP and Nurse Appointments (Improving Access)

We do offer some appointments up to 8:00pm on some evenings, which are outside of normal surgery hours of 8:00am to 6:30pm. We are also open some Saturdays and Sundays. These are primarily aimed at patients who are unable to make an appointment between these normal working hours. If you would like one of these early or late appointments please contact the surgery on our normal telephone number. Please be aware you will not necessarily be able to see your own GP as there are a limited number of these appointments available.

 

Sign-up for Online Services

CURRENTLY NOT ABLE TO BOOK APPOINTMENTS ONLINE (please call surgery to book)

If you wish to sign up for online services during this time, please complete online form.

either post this through our letter box with copy of photo ID or Email completed form and copy/picture of photo ID to:

d-icb.honitonsurgery-patientservices@nhs.net

**** New 'AIRMID' Systm One app notes you can "add data to your record" please be aware we do not get notified of this data being added, this is for personal use only. If you wish to inform a clinican of any readings or information please either call directly or complete an eConsult. Thank you ****

Instead of phoning or visiting the surgery to order repeat prescriptions, book or cancel your appointments - or get your test results - you can now do it all online, and it’s quick, easy and secure. You can also see your patient record. A carer, with your permission, may also do all or some of this on your behalf.

Children registering for online services

Under 16 years old - If you are a parent or guardian of an under 16 year old and would like access to booking appointments and ordering medication ONLY, this can be done through your own online account (You will need to be set up for online services yourself)

Please complete form on behalf of patient and provide a copy of the patient’s BIRTH CERTIFICATE (giving evidence of relationship e.g parent. If birth certificate does not show this, then we can accept other relevant paperwork which indicates you are parent/’guardian

16+ years old – Should have sole access.

Going online really does make a difference. It not only saves you and the practice time, but will help you to take more control of your health care.

Patients who have registered to use online services are already seeing the benefits which include:

  • saving time when booking appointments and prescriptions
  • feeling more empowered due to easier and convenient access
  • being more informed about their care and better prepared when they see their GP, practice nurses and attend clinics
  • Available 24 hours a day from the app, website, smartphone or computer it's especially useful if the telephone lines are busy.

Registering online doesn’t mean you can’t see your GP, practice nurse or attend a clinic. It just gives you quicker and easier access to practice services whenever you’re online and wherever you may be.

Ask our receptionists about registering for online services next time you’re in the practice or on the phone, and we’ll support you in getting started.

Already signed up? Order a repeat prescription, book an appointment or view your medical record.

systmonline logo

 

Research Trials & Studies

Medical research has been conducted at the Honiton Surgery for over 20 years. These studies cover all aspects of health care including diabetes care, early diagnosis of cancer, assessing dressings and wound care, post flu vaccine surveillance and assessment of new medicines. Please see our Training and Research page for more information.

 

Medical Students

As a training practice we are involved in the teaching and training of medical students in different stages of their careers. We currently have a number Medical Students present in the surgery.

You may be asked if you would agree to have a medical student sitting in your consultation with you, we very much hope you will participate in the student teaching programme but understand that on some occasions you would rather not have a student present – please let us know if that is what you would prefer. 

 

Patient Participation Group

Did you know we have a virtual patient participation group?

A new Patient Group was established in 2005. There are quarterly meetings. These provide an opportunity to discuss developments in the surgery and to hear any concerns being voiced by patients to their representatives. Telephone numbers are listed below for the representatives who are very happy to hear from other patients.

See our Patient Group page for further information.

 

Call Monitoring

Please be aware that from week commencing 5th March 2018 all our incoming and outgoing telephone calls are recorded; On contacting the surgery the initial message will inform you of this. These calls will be kept for approximately 6 months.

Under normal circumstances a call will not be retrieved or monitored unless:

· It is necessary to investigate a complaint;

· It is part of a management 'spot check' that patient service standards are being met;

· There is a threat to the health and safety of staff or visitors or for the prevention or detection of crime;

· It is necessary to check compliance with regulatory procedures; or

· It will aid standards in call handling through use in training and coaching our staff.

 

Self Help

Self help information can be found by clicking the self help and tools page, or speak to one of our local pharmacists who are highly skilled practitioners and may be able to offer advice. MIU at Honiton Hospital can also treat minor problems up to 48 hours old such as female urine infections, throat infections, sprains, strains, cuts, grazes, wounds, burns, nose bleeds, foreign bodies in the eye.

Useful information from the NHS Independent Living Service on aids for making life easier at home and where to seek advice.

Reading Well for Long Term Conditions - Libraries across Devon hold collections of nationally accredited books for adults and young people to access. A new list for long term conditions has been added offering 28 titles on various long term conditions.

See this handy leaflet to assist you when managing infections.

 

One Small Step

Looking to make a change? Try One Small Step  - Whether you’re looking to quit smoking, lose weight for that special occasion, become more active or reduce your alcohol intake, this website can help.  OneSmallStep is a tailored service for the people of Devon.

 

Devon Single Point of Access (SPA)

The new Devon Single Point of Access (SPA) is a country-wide doorway into Devon's services for all enquiries, requests for advice and access (referrals) to the following services for children and young people:

Children and Young People's Children and Young People’s Mental Health Services (CAMHS), Children’s Learning Disability Team, Palliative Care, Children’s Community Nursing (CCCN), Specialist Children’s Assessment Centres (under 5s) and Social Care for Children with Additional Needs.

 

HANDi Mobile Applications

Click for Apple Appstore or Google Playstore.

HANDi app

 

If you need medical attention

The short video below is all about Choosing the Right Service.