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SURGERY NEWS

Appointments booked but not attended at Honiton Surgery

The number of appointments that were booked but not attended for the period:

January 2018 Total of 246 appointments not attended

February 2018 Total of 226 appointments not attended

March 2018 Total of 281 appointments not attended

April 2018 Total of 243 appointments not attended

May 2018 Total of 240 appointments not attended

June 2018 Total of 200 appointments not attended

July 2018 Total of 188 appointments not attended

There will always be times where unforeseen circumstances prevent someone attending an appointment. However, if at all possible, please let us know if you can't make an appointment so we can offer it to someone else, even if it seems short notice. With the constant pressure on appointments your support in this would be much appreciated.

If you are registered for our on-line services you can book and cancel non-urgent appointments on line which may help during those times when the phone lines are busy. Further information on this can be found here.

 

Call Monitoring

Please be aware that from week commencing 5th March 2018 all our incoming and outgoing telephone calls are recorded; On contacting the surgery the initial message will inform you of this. These calls will be kept for approximately 6 months.

Under normal circumstances a call will not be retrieved or monitored unless:

· It is necessary to investigate a complaint;

· It is part of a management 'spot check' that patient service standards are being met;

· There is a threat to the health and safety of staff or visitors or for the prevention or detection of crime;

· It is necessary to check compliance with regulatory procedures; or

· It will aid standards in call handling through use in training and coaching our staff.

 

Questionnaires

As a surgery we are part of a wider group of East Devon Surgeries called East Devon Health. As a group we are looking for some feedback on the following topic via a short online survey

Access to appointments outside normal working hours please click here to complete the survey. This questionnaire refers to a list of practices - this list can be found here)

Links to this survey have also been sent out directly to patients who have consented to receive emails from the practice and have verified their email address.

 

Self Help

Self help information can be found by clicking the self help and tools link on the home page, or speak to one of our local pharmacists who are highly skilled practitioners and may be able to offer advice. MIU at Honiton Hospital can also treat minor problems up to 48 hours old such as female urine infections, throat infections, sprains, strains, cuts, grazes, wounds, burns, nose bleeds, foreign bodies in the eye.

Useful information from the NHS Independent Living Service on aids for making life easier at home and where to seek advice can be found here

Reading Well for Long Term Conditions - Libraries across Devon hold collections of nationally accredited books for adults and young people to access. A new list for long term conditions has been added offering 28 titles on various long term conditions. Click here for the list

A handy leaflet to assist you when managing infections click here

 

One Small Step

Looking to make a change? Try 'One Small Step'  - Whether you’re looking to quit smoking, lose weight for that special occasion, become more active or reduce your alcohol intake, this website can help.  OneSmallStep is a tailored service for the people of Devon. Click here for details. There is also an app for you to use click here for information.

 

Devon Single Point of Access (SPA)

The new Devon Single Point of Access (SPA) is a country-wide doorway into Devon's services for all enquiries, requests for advice and access (referrals) to the following services for children and young people:

Children and Young People's Children and Young People’s Mental Health Services (CAMHS), Children’s Learning Disability Team, Palliative Care, Children’s Community Nursing (CCCN), Specialist Children’s Assessment Centres (under 5s) and Social Care for Children with Additional Needs. Click here for details.

 

Stop smoking service

This service has now had a change of provider and will no longer run out of the Honiton Surgery. Patients who want support to quit can still seek advice and support to do so from 'I small step to quit'. Their telephone number as of 1/2/17 is 0800 298 2654. Patients can still self refer to this service as they could previously. Advice and information on stopping smoking can also be found from NHS Choices here.

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